HighRoller Casino Privacy Policy

At HighRoller Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, register an account, or use the HighRoller casino app. As a trusted online casino for high roller players, we take data protection seriously and comply with applicable data protection laws, including the requirements set out under Estonian law, as our operations are licensed and regulated by the Estonian Tax and Customs Board.

We are operated by Happy Hour Solutions Ltd, registry code HE419393, with a registered address at Chytron 3, Office 301, 1075 Nicosia, Cyprus. By creating an account and using our high roller casino services, you agree to the collection and use of your information as described in this policy.

Information We Collect

We collect several categories of information to provide you with a safe and personalised high roller online casino experience. This includes information you provide directly to us, information generated through your use of our services, and information we receive from third parties such as payment providers and verification agencies.

Information You Provide to Us

• We collect your full name, date of birth, email address, phone number and residential address when you register with us.
• We gather identification documents, such as a government-issued ID, proof of address and, where required, source of funds documentation for verification purposes.
• We record payment details, including deposit and withdrawal method information, when you fund or withdraw from your player account.
• We store any correspondence you send us via email or LiveChat when you contact our support team.

Information We Collect Automatically

• We collect your IP address, device type, browser information and operating system when you access our platform.
• We track your gaming activity, including games played, wager amounts, deposits, withdrawals and bonus usage, to improve our services and manage our high roller casino bonuses fairly.
• We use cookies and similar technologies to recognise you, remember your preferences and analyse how you use our website.

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to create and manage your player account, including processing your highroller login credentials securely.
• We use your information to verify your identity, age and location, ensuring compliance with our licensing obligations and restricted country requirements.
• We process your payment information to handle deposits and withdrawals safely and efficiently.
• We use your activity data to award and manage bonuses, including our welcome offer, ROLR loyalty rewards, Level Up rewards and other high roller casino bonus offers.
• We analyse aggregated data to improve our games, website performance and the overall high roller casino games experience.
• We use your contact details to send you service-related communications and, where you have opted in, marketing messages about our latest high roller casino bonus code offers and promotions.
• We use your information to detect and prevent fraud, money laundering and any prohibited activity, including access from restricted jurisdictions.

Cookies and Tracking Technologies

We use cookies to operate our website, keep you logged in, remember your language and currency preferences, and understand how visitors interact with our high roller casino sites. Some cookies are essential for the functioning of our platform, while others help us with analytics and marketing. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your experience with our services.

How We Share Your Information

We do not sell your personal data. However, we may share your information with the following parties where necessary to operate our business:

• We share information with payment providers, such as Visa, Mastercard, Interac and MuchBetter, to process your deposits and withdrawals.
• We share data with identity verification and anti-fraud service providers to confirm your identity and comply with our licensing obligations.
• We may disclose information to regulatory authorities, including the Estonian Tax and Customs Board, and to the Estonian central self-exclusion system (HAMPI) where required by law.
• We share data with our game providers, including Pragmatic Play, NetEnt, Evolution, Play'n GO and others, to the extent necessary to deliver gameplay and manage promotions such as network prize pools.
• We may disclose your information to law enforcement or government bodies when legally obligated to do so.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal, regulatory and accounting obligations. If your account has been dormant, we may still retain your data in line with these obligations, even where an administrative fee applies to inactive accounts. Once retention is no longer required, we securely delete or anonymise your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. We use encryption, secure servers and restricted access controls to safeguard the information we hold. While we strive to protect your data, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords when accessing your highroller casino login.

Identity Verification

As part of our commitment to responsible and secure gambling, we may request documents to verify your identity, age and source of funds. This may occur at any time, including when cumulative deposits or withdrawals reach a threshold set by regulation, or at our discretion. We ask that you provide requested documents within the specified timeframe to avoid delays in processing your withdrawal requests.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honouring these wherever applicable:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable law.

Restricted Access and Eligibility

We only accept registrations from individuals residing in countries or regions where remote gambling is legally permitted, and where our high roller online casino services are made available through our registration form. We do not knowingly collect data from individuals under 21 years of age, or below the legal gambling age in their country of residence, whichever is higher. We do not permit registration by sanctioned individuals, corporate entities, or anyone playing as part of a professional activity.

International Data Transfers

As we operate across several target markets, including Canada, Finland and New Zealand, your data may be transferred to and processed in countries outside your country of residence. Where this occurs, we take steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection standards.

Third-Party Links

Our website may contain links to third-party websites, including payment providers and game studios. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post any updates on this page, and we encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@highroller.com, or reach us via LiveChat, available daily from 8:00 AM to 1:00 AM CET. We are here to help and are committed to ensuring transparency in how we manage your information as one of the best high roller casino sites operating today.